Terms and conditions
1. The tutoring package comes with a money back guarantee in condition with the terms listed below.
2. The course package comes with a money back guarantee in condition with the terms listed below.
3. You must take at least 1 hour of tutoring to be eligible for a refund if you are not satisfied.
4. If you are not satisfied after 1 hour we will refund your complete portion of tutoring.
5. The tutor may not be able to attend your session due to exceptional circumstances. If this occurs we will try our best to contact you and re-schedule the appointment.
6. If there is an interruption to the services we will provide you that lost time in a future session or when it is possible to provide that lost time.
7. We will make every available effort to provide you with your chosen tutor. Although if we cannot provide the booked tutor we will offer a replacement. You are in no way obliged to use the replacement and may reschedule.
8. Tutoring fees are non-refundable if not utilized. They may be stored as credits for any future usage.
9. You may request a refund within 24 hours of purchasing your course if you have not attempted any quizzes or tests.
10. If you require a refund you must request a refund through e-mail within 24 hours of purchasing the course.
11. You may request a full refund of your course within 24 hours before your book is dispatched.